Returns and Returned Merchandise Policy

Boulevard Supply accepts approved returns on eligible products subject to the requirements below. A return is not authorized until Boulevard Supply issues a Return Authorization number.

Except where otherwise approved in writing, eligible returned merchandise is subject to a 20% restocking fee. Original shipping, freight, delivery and handling charges are non-refundable.

Return Authorization Required

1. A Return Authorization number is required for every return.
2. The Return Authorization must be requested within 30 calendar days of the original shipping date.
3. Approved returned merchandise must be received by Boulevard Supply within 30 calendar days of the date the Return Authorization is issued.
4. Issuance of a Return Authorization does not guarantee that a credit will be issued. Returned merchandise remains subject to inspection.

Merchandise returned without prior authorization may be refused, returned to the customer at the customer’s expense or held without credit until the matter is resolved.

Condition of Returned Merchandise

To qualify for return credit, merchandise must be:

• Unused and in new, resalable condition
• Complete and free from damage, wear, alteration or installation marks
• Returned with all parts, accessories, instructions and hardware
• Returned in the original packaging whenever applicable
• Packaged securely to prevent damage during return transportation
• Clearly marked with the Return Authorization number on every carton

Merchandise that is used, installed, assembled, altered, damaged, incomplete or otherwise not suitable for resale may receive a reduced credit or no credit.

Return Shipping and Freight

All approved returns must be shipped freight prepaid unless Boulevard Supply agrees otherwise in writing.

The customer is responsible for:

• Return shipping and freight charges
• Proper packaging of the merchandise
• Insurance against loss or damage during return transportation
• Providing tracking or freight documentation when requested

Boulevard Supply is not responsible for merchandise that is lost or damaged during return shipment and is not responsible for filing claims with the return carrier.

No credit will be issued for merchandise damaged during the return process.

Inspection and Credit

Returned merchandise will be inspected after it is received.

Approved credits are normally issued within 10 business days after inspection. Processing may take longer when products must be reviewed by a manufacturer or when the return involves freight damage, missing parts or questions regarding product condition.

A copy of the credit invoice will be provided when the credit is issued.

No deduction or credit may be taken against an amount owed to Boulevard Supply until Boulevard Supply has issued an official credit invoice.

Credits may be reduced by:

• The applicable restocking fee
• Original shipping or freight charges
• Missing parts or accessories
• Damage or excessive packaging replacement costs
• Manufacturer-imposed return charges
• Other expenses required to restore the product to resalable condition

Non-Returnable Products

The following products are generally not eligible for return:

• Custom-made or made-to-order products
• Custom production runs of standard products
• Products manufactured, assembled or finished to customer specifications
• Products with custom colors, wraps, finishes, graphics, logos or signage
• Special-order products obtained specifically for the customer
• Products altered, assembled or modified at the customer’s request
• Used or installed merchandise
• Clearance, closeout or discontinued products
• Products identified as non-returnable on the quote, order confirmation or invoice
• Personal protective equipment, apparel or other products subject to health, hygiene or manufacturer return restrictions

Boulevard Supply, in its sole discretion, will determine whether a product or quantity is considered custom or non-returnable. This determination is based primarily on whether the merchandise can reasonably be resold or whether its components can be reused.

Products assembled to meet unusual specifications, uncommon quantities or customer-specific requirements that cannot reasonably be resold will generally be considered custom.

Customers may request a return-eligibility determination before placing an order.

Large-Quantity Orders

Large-quantity orders of otherwise standard products may be considered non-returnable when the quantity exceeds normal resale demand or when Boulevard Supply or the manufacturer acquired inventory specifically to fulfill the order.

Return eligibility for large orders should be confirmed in writing before the order is placed.

Damaged, Defective or Incorrect Merchandise

Merchandise received damaged, defective or incorrect should not be processed as a standard return without first contacting Boulevard Supply.

The customer should inspect all shipments promptly and report visible damage, shortages or incorrect items as soon as possible. Photographs of the merchandise, packaging, shipping labels and damage may be required.

Freight damage should be noted on the carrier’s delivery receipt before the shipment is accepted whenever damage is visible at delivery.

Do not discard damaged merchandise, packaging or shipping materials until Boulevard Supply or the carrier confirms that they are no longer needed for inspection or a claim.

Order Cancellations

An order cancellation is not the same as a product return.

Orders may not be cancelled after production, customization, assembly, procurement or shipment has begun unless Boulevard Supply approves the cancellation in writing.

Approved cancellations may be subject to manufacturer charges, material costs, labor expenses, freight charges or other costs already incurred.

How to Request a Return

To request a Return Authorization, contact Boulevard Supply and provide:

• Customer or organization name
• Original invoice or order number
• Product description and quantity
• Reason for the requested return
• Current condition of the merchandise
• Photographs when requested

Request Return Authorization

Return instructions and the approved return destination will be provided after the request has been reviewed.